Thank you so much for your kind words and for taking the time to share your experience. We understand that it can be difficult when a loved one needs extra care, and we are truly grateful that you have entrusted us with your mum. It is wonderful to hear that you have felt welcomed and supported, and that your mum is settling in well. We will be sure to share your lovely feedback with our whole team, including our activities lead, who will be delighted to know her hard work is recognised. Please know we are here for both your mum and your family, every step of the way.