Thank you for taking the time to review Chesterton Lodge and we pleased that you rate our care/ support as excellent. We appreciate your kind comments regarding our team and the end-of-life care provided to your Grandma, which I will pass on to our team. Once again please accept our condolences on the loss of your Grandma We're sorry to see that you're unhappy with our care, where the wellbeing and safety of our residents is always our priority. Our staffing is calculated using a dependency tool to ensure the best care is always provided where our night staffing ratio is higher than outlined.