Thank you for taking the time to share your experience at Escan Manor. We truly appreciate your thoughtful and honest feedback.We are so pleased to hear that your parents are receiving the care and support they need and that our team has been able to manage your fathers needs effectively. We understand how important it is to provide a warm, welcoming, and compassionate environment, and its wonderful to hear that you've found our staff friendly and dedicated to helping both your parents feel comfortable.We acknowledge your concerns regarding administration and communication and sincerely appreciate your patience. Your feedback is invaluable in helping us improve, and we will certainly review our processes to ensure a smoother experience for families.Ultimately, the well-being of our residents is our top priority, and we are grateful for your trust in us. If there is anything more we can do to support you or your parents, please do not hesitate to reach out.