Thank you for taking the time to share your feedback with us. We are so glad to hear that your brother has settled well to Darlington Court and is happy in the home. It’s wonderful to know that you’re pleased with the patience and care our staff provide.<br> <br>We truly appreciate your observation regarding the balance between assisting your brother and encouraging independence. We will take this into account and ensure that our team continues to support residents in a way that fosters both comfort and autonomy.<br> <br>Regarding the help button, we understand your concerns and apologise for any delays in response. Our team is always working hard to meet the needs of all residents, but we will continue to look at ways to improve our response times, particularly during busy periods.<br> <br>We’re also pleased to hear that you’re satisfied with the management of your brother’s medication and the food provided. If you ever have any further questions or suggestions, please do not hesitate to reach out to us at complimentsandcomplaints@careuk.com<br> <br>Thank you again for your valuable feedback. We’ll continue to work hard to provide the best possible care for your brother and all residents.