Thank you for taking the time to share your feedback. I'm sorry to hear about your experience at St Giles View,. We are committed to making continuous improvements and please know that we are actively working on implementing positive changes within the home, and will continue to work with residents and relatives to achieve this.  Following on from our meeting, we have addressed all concerns raised and thank you for your input to ensure that all residents including your Mum receive the very best care and experience that we can offer.  We look forward to working with you, our residents and other loved ones to make sure St. Giles View is the best place to live.