At Aster Care Home, we deliver person-centred care prioritising the rights, dignity, and wellbeing of every resident. We regret the concerns raised and apologise that your experience did not meet our high standards. Our decisions aim to respect and empower individuals to live independently, though they may not always align with the preferences of others, including family members. All concerns were carefully reviewed with external bodies, including safeguarding teams, CQC, and police, to ensure the highest standards of care. Safeguarding processes were followed with great care and endorsed by trusted professionals and regulators. Immediate measures were put in place to prioritise safety and wellbeing, supported by experienced professionals and validated by external organisations. Aster Care Home is committed to transparency, collaboration, and continuous improvement. We value feedback and work closely with all parties involved in our residents' care.