Thank you for taking the time to share your experience at Trent Bridge. We're so pleased to hear that the love and support from our team has helped your mum settle in. Creating a warm, safe, and welcoming environment is something we take great pride in, and your comparison to a "5-star hotel" truly means the world to us. We'll be sure to pass along your kind words to the entire team-they'll be delighted to hear them. If there's anything else we can assist with in the future, please don't hesitate to reach out.