We're sorry to hear that you're unhappy with your aunt's experience. The safety and well-being of our residents and staff are our top priorities. We followed all necessary procedures in collaboration with healthcare professionals and regulatory bodies throughout her stay. Decisions regarding notices are never taken lightly and are always made in the best interests of the resident and those around them. Following her departure, we responded to your concerns through our complaints process. No concerns were raised by professionals regarding how we handled the situation. We understand that transitions can be difficult, and we wish your aunt all the best in her new home.