Thank you so much for taking the time to share your detailed feedback. We're delighted to hear that your dad has received good care since his admission in November, and that you've noticed the efforts of our hardworking leadership team, activity coordinator, and the improvements in catering. Its wonderful to know that our activities and services, like the quiet lounge, have been a positive experience for him.We truly appreciate your suggestions for improvement as well. Engaging family and friends at meal times is an excellent idea, and well look into ways to encourage more involvement from loved ones. Were also mindful of the balance between staff and agency support, and we strive to keep agency staff to a minimum while maintaining the highest standards of care.Your feedback means a lot to us as we continue to enhance our services. Thank you again for trusting us with your dads care, and we look forward to further improving his experience at Five Oaks.