Thank you for your kind words and for taking the time to share your feedback. I'm delighted to hear that you find our staff friendly and helpful-I'll be sure to pass on your appreciation to the team.Your suggestion regarding a staff list is greatly appreciated, and as you mentioned, we are actively working on this to help residents and families become more familiar with our team. We will also look at ways to better communicate the hierarchy and appropriate channels to ensure a smooth flow of communication.Regarding the clothing mix-up, I sincerely apologise for any inconvenience caused. We are continuously working to refine our processes to minimise such occurrences and appreciate your patience and understanding.Our staff remain committed to providing compassionate care, and your support means a great deal to them.Thank you again for your valuable feedback and for your kindness. Please feel free to reach out if there's anything else we can do to improve your experience.