Thank you for taking the time to review Canterbury House and we are pleased you rate our safety/ security as excellent. Thank you for your kind comments regarding the conduct of our team. I appreciate having the time to discuss the issues raised with you in person, and that you acknowledged our cleaning has improved. We will continue to ensure our housekeeping schedules meet the needs of our residents. The care and wellbeing of our residents is our priority, where we use a dependency tool to calculate our staffing levels to ensure we can meet our residents needs.