Hi, thanks for taking the time to leave your review. We're sorry to read your concerns relating to our Hilton Park Care Home. We've checked, and we cannot see your comments raised to us previously or to the management of the home. So that these can be addressed for you, please reach out to the General Manager for further support, or feel free to get in touch with our team if you'd like at feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.