Thank you for reaching out to express your concerns. I am genuinely sorry to hear about your dissatisfaction regarding staffing levels, activities, and communication at Sandfields. We understand how important these aspects are for resident wellbeing, and I deeply regret that we have not met your expectations. Please know that your feedback is extremely valuable to us. I am particularly concerned to hear that you feel there has been a lack of responsiveness from the management team regarding your concerns. I understand that you have already liaised with both the Deputy Home Manager and the Home Manager separately regarding these concerns. I would appreciate the opportunity to discuss your concerns in more detail so that we can address these matters promptly. If you feel comfortable, we would implore you to contact us via complimentsandcomplaints@careuk.com so we can investigate your concerns in more detail.