Dear Brett,Thank you for taking the time to share your concerns. We are truly sorry to hear about your experience. Providing high-quality care and support to our residents is our top priority, and we take feedback like yours very seriously.We sincerely apologize for any inconvenience. We understand how important it is for residents to receive timely assistance and that is the reason why our nursing call is audited and monitored. Our training covers all mandatory requirements for health and social care needs.   Whilst your mum is still at GLCC, if you would like to discuss this matter and see how we can address your concerns directly, please contact the management team at your earliest convenience so we can work on resolution Regards Joanna Fisk ( operations manager)