We are sorry to hear that you were not happy with your dad's short term placement. We would like to bring few things to your attention, and we are definite that you will disagree. Firstly, the assessment paperwork and handover, by family member, were not fully factual and didn't clearly reflect all his care needs. We have the handover notes with us. Secondly, from day one, he started needing the support of not one but two carers to meet all his needs, still with lot of difficulty. Note, all our staff members are fully trained to support people with various types of dementia. Thirdly, he started showing physical aggression towards all staff from day 1 when they were delivering his care needs. Yes, we informed you on one instance, rest are documented on the system. Fourthly, he was sent to hospital on both occasions as per doctors request. Fifthly, we didn't take any money from you for this placement, funded by local authority. Lastly, as of today, he is still very unsettled at hospital.