Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations and would be grateful to hear further details about how we fell short. The home manager's door is always open, and our team are very attentive and proactive in terms of making sure their residents are happy, but no concerns were mentioned during your stay with us. Your input is invaluable to help us to continually improve, so please do take the time to share more specific information with us.