Thank you so much for your kind words and for recognising the dedication of our team. It's truly heart-warming to hear that your mother is happy, settled, and receiving the care and support she deserves. Ensuring our residents are engaged and stimulated through our robust activity schedule is something we take great pride in. We understand your concerns regarding the third-party top-up fees. As a predominantly private care home, we strive to maintain the highest standards of care, ensuring our residents enjoy a comfortable, safe, and enriching environment. Unfortunately, due to the current challenges in social care funding, there remains a significant shortfall in the contributions we receive. The top-up fees help us bridge this gap, allowing us to retain our dedicated, experienced staff and continue offering the quality of care that our residents and families expect and deserve. Please don't hesitate to reach out if you'd like to discuss this matter in more detail. Thank you.