Thank you for your kind words, its comforting to know Mum has settled well with us at Westy, All the teams aims at Westy is to try and ensure everyone is treated with kindness, Dignity and respect and that they feel comfortable with their surroundings and able to voice their choices and opinions. As always if something isn't right we operate an open door policy at all times and will always endeavour to put things right for each resident and their families.