We sent a response to this person following receipt of their concerns. To say the care is poor is just rubbish. Our staff are dilligent and caring and work hard to meet the needs of our residents. However, not everyone can deal with aggressive questioning which is why we ask that people discuss any concerns with the nurse in charge. We accepted there were some concerns with the laundry service which we are working on but we have not lost the personally supplied duvet. the clothes that you had not seen come back were mislaid before the attach a tag was applied.It is not right to say the food is like school meals and stodgy.  We provide dishes that are created in consultation with the residents to produce a summer and winter 4-weekly menu. Our freshly prepared meals include vegetables and fruit and we also make cakes and snacks for in between meals. All our residents have a review with the head chef on a monthly basis and they like, dislikes and preferences are considered.