Dear Mark,  Thank you for your review. We value feedback from residents and families, as it helps us to improve our services. We understand that fee increases can be concerning and would like to explain the reason for the adjustment. The increase was necessary due to rising operating costs, particularly from government-mandated increases in the National Living Wage over the past two years. These 10% annual hikes directly impacted staff wages, which are crucial to providing high-quality care. At The Laurels, we remain committed to maintaining the highest standard of care. While fee increases are never ideal, this adjustment is necessary to retain skilled staff and sustain quality care. We appreciate your feedback, and feel free to contact us if you'd like to discuss further. Thank you for your understanding.