Thank you for your review. I am pleased to hear that you are happy with the care and support that your Mother receives. We are aware that some areas of the home can be warmer than others. We had a new boiler system fitted quite recently and have a maintenance plan in place for replacing the heating manifolds that haven't already been replaced. We have also had engineers on site to check the heating system itself. As the weather is unpredictable in terms of temperature, it is more difficult to retain an ambient temperature throughout. The Lounge in particular does get warm due to the large windows and the position of the sun towards the afternoon. Please be assured that we are aware and are taking action regarding  the fluctuating reliability of the heating system. I will share your comments with the property team.