What lovely words, thank you so much from all of the team here at Hartwood House. It makes us so happy to hear that she is coming out of her shell, its so hard coming into a social environment when you have been on your own for so long. We like to take the time to get to know each resident and encourage them to participate and socialise when they are ready to do so. Our chef visits also play such a huge part in us getting to know the likes and dislikes of all of our residents, this helps us to provide food that we know they will enjoy. We have all seen such a huge improvement with this particular resident and we are so happy to have her here with us.