Thank you for your review, we value all feedback as this helps us makes improvements where required. We have taken on board your comments and we are grateful to you for giving us this opportunity to further improve our services. We are sorry to hear you feel there has been a change within the home and you feel standards have slipped; however, we would like to assure you that we strive to provide the best care to our residents and their families, and we prioritise a great working environment for our staffing teams. If you wish to discuss your concerns further, please do not hesitate to contact the home direct.