Thank you for your feedback. We always ensure the correct staffing ratios to provide the best care possible, and we apologise if there was an occasion when you were looking for someone. Our dedicated team, featuring many long-serving staff, works hard to create a safe and supportive environment for all our residents.Regarding the TV volume, some of our residents have hearing difficulties and they are free to adjust it as needed. However, we appreciate your comments and will continue striving to make communal spaces comfortable for everyone. Your insights help us improve, and we truly value them.