The Blossom Suite, which is run separately to the care home, is an enablement space, we work with people to help them move on to their next destination. We are so sorry to hear that you were not happy with your experience here. The plan of care for people in the suite is very different to that of someone who lives in a care home and each person is set on a pathway of care to enable them to achieve set outcomes. We are so sorry that we didn't explain how our systems worked, it would be good to speak with you to learn what we can do better. Our team can only switch off the buzzer within the room, they must 'tag' in to the device on the wall to do this. We have helped many people achieve their goal of going home following the care & physio received in the Blossom Suite. We are routinely inspected by our commissioners and staffing levels within the suite are typically very good. Please don't hesitate to make contact so that we can explore what happened during your Mother's stay with us.