Thank you so much for taking the time to share your positive feedback. We are delighted to hear that your mother is happy and content at Heavers Court and that she enjoys engaging with fellow residents, staff, and taking part in the activities. It's wonderful to know that she is comfortable in her room and enjoys the meals we provide.<br> <br>We truly appreciate your kind words about the high standards of care, kindness, and dignity that we strive to maintain at Care UK. We are also glad to hear that our communication with you has been helpful and that you feel reassured and well informed about your mother’s wellbeing.<br> <br>Thank you for sharing the concern regarding access to the building during weekends. We absolutely understand how important it is for families to have easy access, and we will be looking into improving the reception arrangements to ensure that everyone can enter the building without unnecessary delays. Your feedback is incredibly valuable to us, and we are committed to making any necessary improvements.<br> <br>We are grateful for your continued trust and support, and we are so glad that you and your mother has had a positive experience with us at Heaver Court. Should you have any further concerns or suggestions, please do not hesitate to reach out directly to the Home Manager who would be more than happy to assist you.