Thank you very much for sharing your thoughts via review. You are correct in  identifying that risk, as we did on admission. Achieving the balance between promoting independence and managing risk remains a constant learning process for us and we appreciate your valuable feedback to help us with this. We are sorry that you feel your Grandfather was let down, as we always try to do our very best for each individual that comes to live with us. Since your Grandfather's stay with us in March 2024, we have reviewed our admission procedures and updated our process, reflective of the elements you have highlighted. We thank you for your positive feedback about the staff and this will certainly help to motivate learning and improvement.