Thank you for taking the time to share your feedback. We truly appreciate your kind words about our staff and management team. Ensuring that our residents feel cared for with empathy and compassion is at the heart of what we do, so it's wonderful to hear your positive experience.We also appreciate your honest feedback regarding the laundry service. We understand how frustrating this can be, and we sincerely apologise for any inconvenience caused. We will review our processes to see how we can improve and minimise mix-ups in the future.If you have any specific concerns or suggestions, please feel free to contact the care home manager. Your input is invaluable in helping us enhance the quality of care and service we provide.