Thank you for reaching out to share your concerns. I am truly sorry to hear that your recent experience at Foxbridge House did not meet your expectations. We take all feedback seriously and would like to understand more about your experience to address any issues and improve our service. I understand you have already liaised closely with the Home Manager regarding your concerns, and we cordially invite you to join us for lunch on your next visit to Foxbridge House. We would be appreciative to discuss any potential concerns or queries further with you. We are dedicated to ensuring that all residents and their loved ones feel welcomed and supported in our environment.  Your satisfaction and wellbeing are incredibly important to us, and we are committed to continuing our professional development to ensure all residents and their loved ones feel supported and valued. Thank you again for bringing this to our attention.