Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your mum has settled in well at Norley Hall Care Home. It means a lot to us to know that you feel reassured and welcomed. Our team is dedicated to providing compassionate, person-centered care, and it's wonderful to hear that their efforts have made a positive impact. Please know that we're always here to listen and support both you and your mum. Your feedback is truly appreciated and will be shared with the entire team.