We were pleased to read your comments about our wider team being caring and compassionate. However, we were saddened to read the remainder of your review. We take all feedback extremely seriously, carefully looking into the concerns you raised with us directly and we hope the detail we included in our recent letter has helped to provide comfort and show a more accurate picture of the situation.Please be assured the wellbeing and happiness of all of our residents is always at the forefront of everything we do and we remain committed to ensuring your father receives the very best care and you, as a family, continue to be supported during this difficult time. Please don't hesitate to speak to us if you need anything.