Thank you for bringing your concerns to our attention.  If you have any concerns with the home or the care for your family member please follow the complaints procedure so that we can action these as soon as possible without causing delay.  If you would like to see any activities that your loved ones are taking part in, we need to have publicity consent for them, we have a company facebook page that you can follow, (please be assured that all residents are involved in the activities held regardless of photo consent).  I hope my recent communication has offered some reassurances.