Thank you for taking the time to share your feedback. We're happy to hear that you're generally pleased with the care your Mum is receiving and that you've noticed positive changes over the past year. We also appreciate your comments on the staff, cleanliness, activities, and food. We take your feedback about staffing levels and room for improvement seriously and will continue to focus on these areas. It's great to know that your mum enjoys her room and the lovely garden, and we will work on ensuring residents have more opportunities for fresh air and outings. Thank you again for your kind words and for recommending us. If you ever have any further concerns or suggestions, please don't hesitate to reach out.