Thank you so much for your heartfelt review and for sharing your experience of your wife's grandmother's time at Haviland House. It's incredibly touching to hear how, over five years, you witnessed the compassion and dedication of our team grow even stronger as her needs changed. Providing dignified, person-centred care-especially during the most difficult moments at the end of life-is at the very heart of what we do, and it means the world to us that you and your family felt so supported. Your kind words about every member of our team-from carers and nurses to cleaners, reception staff, and managers-will be shared with them, and I know they will be deeply moved by your gratitude and recognition. Thank you again for your trust, and please accept our deepest condolences. We're honoured to have cared for your loved one.