Thank you for your review of Redmount Residential Home, we welcome all feedback positive or negative as it helps us improve the service we provide. I am sorry that on this occasion you feel we did not meet our usual high standards evidenced in our other reviews and CQC report.  Me and my team tried everything possible to make your Mum's experience a positive one within the scope of a care home environment, however we were not able to meet your expectations. I take all your comments on board and I am sorry you feel you couldn't raise these concerns during your Mum's short stay with us, but if you do wish to discuss any of your concerns in more detail please do not hesitate to contact me and we can arrange a suitable time to discuss them.