We are surprised to have received this review, as it has been nine months since your father left us, and we had not received a complaint from you at the time. We understand how important it is for our families to feel totally confident about the care we provide, and having achieved a Carehome rating of over 9.7 for the last 12 months, we feel that we provide an excellent care home facility. We are sorry that the placement for your father was not successful; it was clearly not the right facility for him, and we must prioritize the safety of our residents and staff. We remain dedicated to delivering exceptional care and transparency. If you need any more information or help, please do not hesitate to contact us directly.