Thank you for your review we value all feedback as this helps us to make improvements where required. We sincerely apologise for the unpleasant experience you had during your visit. The cleanliness of our residents' rooms and communal areas is consistently monitored to maintain our standards and expectations. We apologise if this was not what you experienced on the day of your visit.  We take cleanliness and the comfort of our residents, visitors, and staff seriously and your concern has been shared with the team, and we will ensure appropriate action is taken. If you would like to discuss this further or have any additional concerns, please do not hesitate to contact us directly and we will be more than happy to meet with you.