Thank you so much for your kind and thoughtful words. We understand just how significant a move into a care home can be, not just for our residents but for their entire family, and we're so pleased to hear that your mum felt welcome and supported from day one. It's incredibly important to us that every resident receives personalised care that reflects who they are, and we're glad this was your experience during the development of your mum's care plan. We're also happy to hear you've enjoyed the cafe and wine cart during your visits. We believe in creating warm, social spaces that help families feel at home, and it means a lot to know this has made a difference to your visits. Your confidence in Kelvinside Manor means so much to us. Knowing that your mum is safe, happy and feels at home is exactly what we strive for. Thank you again for your lovely feedback - we'll be sure to share it with the whole team.