Thank you for taking the time to share your feedback. We are saddened to read your comments as we pride ourselves on providing excellent standards of care and regret that you feel this was not consistently the case. We were not made aware of any concerns during your time with us, and would really appreciate the opportunity to have a conversation to better understand your experience. Your feedback is invaluable in helping us improve, and we want to ensure every individual and family receives consistently high standards of care and support at all times.