Thank you for your feedback. We're glad to hear that you found the care home clean, warm, and comfortable, and that the team were friendly and caring. We appreciate you bringing up the concerns about pressure sores, catheter care, and food quality. We take these matters seriously and would like to investigate them further. Please contact our Customer Care team at customercare@agincare.com so we can look into this and ensure the best possible care for all our residents. Thank you again for sharing your thoughts with us.