Thank you for your feedback. We're really glad to hear that you're happy with the daytime team and the rapport they have with your relative, as well as the quality of food. However, we are sorry to hear about the concerns you raised regarding the night staff, personal hygiene, and the situation with scabies. Please know that we take all of these issues seriously. We would appreciate it if you could contact our Customer Care team at customercare@agincare.com, so we can investigate the situation fully and ensure the best care for your relative. Thank you for bringing this to our attention.