Thank you for taking the time to submit this review. Firstly I would again like to apologise for not being able to attend Mum's funeral and for any hurt that may have caused. I can assure you that it was never my intention to cause distress or show disrespect and I should have called you to say that I would not be able to attend. I am glad that you were pleased with the care that Mum received and please be assured that I have taken onboard your comments.