I am saddened to read your feelings and perception around your stepmothers stay at Chalgrove. I do recall your step mother and recall circumstances to those you describe being very different, however cannot disclose details on this forum due to confidentiality. We strive to deliver the best care and support to our residents possible and are regretful of your feelings towards the home, despite our efforts to meet family expectations conflicted by the wishes of your step mother. Of course we continue to improve and grow as a service and I will ensure I review details of your stepmothers stay and find any learnings we can take from this.