Thanks for your review and we value your feedback. I am sorry you feel your mums experience was so poor. Your mum was a temporary resident on a short stay rehabilitation unit, where people come straight from hospital and often chose to recuperate in their rooms, we encourage personal choice. The staffing may appear low as staff are engaged in rehabilitation activities supporting our NHS colleagues, and this unit actually has a higher staffing ratio due to the nature of the work. We always address issues if they are brought to our attention, and our staff would have happily prepared food to your preferences if requested. Our staff use handheld devices to record electronic information and may have appeared to be on their phones but were likely recording the care delivered. Thank you for acknowledging our staff took care of your mum despite some concerns you raised. Please do contact us directly if you would like us to investigate these concerns further.