I am so thankful that you have complected a review of the care and service that your friend is receiving at Oakbank, we strive to maintain residents skills and also if able broaden their horizons, we respect that all of our residents are individual and take pride in the care that is given to ensure their life feels positive and they belong to the community in which they now live. I will ensure the staff are aware of your comments and the positive outcome for your friend is appreciated .Thank You