Victory takes great care to ensure that all complaints are managed. Which is why we opened up an investigation in October. I shared my findings and your family thanked Victory for the care and trouble that we had taken. Our email trail shows that we addressed all new concerns too. When your brother required additional support, we contacted the relevant health professionals i.e., dietitian and SALT team. Who put your brother on a high calorie and liquid diet. Traditionally, care home staff have lacked diversity! Today's workforce must be more reflective of our culture, which we can draw on for a wider perspective. All our staff members are employed through the most current social care recruitment procedures. I am concerned that you mentioned that we had norovirus, as this is not factual! Your brother never had norovirus. We are sorry that you feel the experience at Victory did not meet your expectations, and we hope that your brother is settling well into his more appropriate placement.