Thank you so much for your kind and encouraging words which we all appreciate and value, its great to receive acknowledgements for our efforts and what we are consistently attempting to achieve individually and collectively as part of a team - when I mention team, you as with a number of relatives have been part of that and shared experiences along the way which has supported our learning and development and as that team it helps us ensure and assure our quality and we are heading in the right direction for which we are most grateful. We will of course continue to listen, hear and act upon yours and our residents lived experiences who are our most important people. Again Thank You So Much