Thank you for taking the time to share your feedback regarding Harcourt Gardens. We're truly sorry to hear that this has been your experience and apologise for any inconvenience caused during your visits. We understand how important it is for friends and family to feel welcome and at ease when visiting their loved ones.<br> <br>Your concerns about the lack of guest passes and the feeling of restricted access are taken seriously. This is certainly not the experience we want to provide at Harcourt Gardens.  We also note your comments regarding the standard of care and the changes you’ve observed in the home. Please be assured that maintaining high quality care remains our top priority, and our team are dedicated to constantly developing and improving their skills to ensure they are providing the best care for all residents.<br> <br>Thank you again for bringing this to our attention. If you would be open to discussing your concerns further, we would politely encourage you to contact the Home Manager directly, who would be happy to listen to and address your concerns efficiently and effectively. <br> <br>We value your input and are committed to ensuring a positive experience for all residents and their visitors.