Thank you for taking the time to share your feedback. We're very sorry to hear about the experience you & your brother-in-law had at Clarence Park Nursing Home. We understand the home manager has discussed your concerns in more detail. Please be assured that residents' comfort, dignity, & wellbeing are always top priorities, & we're committed to addressing any concerns promptly & thoroughly. Our understanding is that the concerns have been addressed & that both you & your brother-in-law are happy with the care he is receiving. While we regret if there were any aspects that didn't fully meet expectations, we're very pleased to hear he is now content & well supported. We also appreciate your kind words about our staff, we're glad to know their friendliness & helpfulness made a positive impression. Thank you again for your feedback. We value all comments that help us continue to provide the highest standard of care. If you have any further questions, please don't hesitate to get in touch.