We're so sorry for your loss, Sally, and thank you for sharing such heartfelt words during what must be a difficult time. It means a great deal to us to know that Mum felt supported during her time with us. We understand how hard it can be to make the decision to move a loved one into a care home, and we're truly grateful that you placed your trust in us. Your kind words about the team's compassion and the way they looked after both Mum and your family are deeply appreciated. It's always our aim to provide care that honours each individual's wishes and personality, and we're glad to hear that your mum's privacy and independence were respected, while still forming meaningful connections. Thank you again for your wonderful feedback, we wish all the best to your family.